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    Frequently Asked Questions

    Have a look to our FAQ, if you have any other question, contac us any time!.

    How can I return an order?

    EMAIL US AT SUPPORT@NEREIDA.CO

    You have 14 days to return your Nereida bra(s) after reception.

    Due to health and hygienic reasons we do not accept returns on any knicker (panties). All sale and clearance items are also final sale.

    Now you just need to follow these simple steps:

    1. Prepare your parcel, preferably in the original pack. Secure with tape. Help us to improve! we appreciate if you could include us a note or email about the reason for your return.
    2. Attach the return label in a visible part of the parcel. If you are using the original box, make sure to cover the previous label.
    3. Send your return parcel in the post store closest to you
    4. Once we have received the parcel back we will send you a confirmation email. This will usually take up to 10 days.
    5. Upon confirmation we will refund your money through your chosen payment method
    Bras and Bralettes Returns

    We know that shopping online is not always straightforward, and for that reason we want to to make your returns fro bras and bralettes as easy as possible for you and free of charge. If your purchase doesn’t fit or you simply change your mind, send us an email to support@nereida.co with order number, or reply to your order confirmation email to submit your claim and send returnable items back to us within 14 days of receiving them. You will receive the return label from us.

    Please keep in mind that we cannot accept returned items that have been marked and/or damaged by deodorant, make-up or perfume. Returns that arrive damaged will not be accepted and wil be returned back to you, so please make sure to give it a once-over before packing it up.

    Knickers / Panties Returns

    Due to health and hygienic reasons we do not accept returns on any knicker / panties.

    Can I exchange my order?

    Your order can be returned but not exchanged.

    Check at our return info, your purchase will be refunded and you always can order a new one in your desired style and size.

    How long does it take to get my order?

    Usually orders will arrive between 2-5 working days within Europe.

    All orders will be confirmed via email and can be tracked with the order number provided in the email.

    For deliveries in Germany, DHL services allow you to choose the day, time and place your order will be delivered.